WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Policies, Terms and Conditions:

Contact Us:


Need more information about our products or just need to speak to someone about an issue?  Please contact us by the following methods.  We are available from Monday-Friday 9AM-5PM.  We will get back to you as soon as possible.

Phone - Online Orders - 423-268-2188
Phone - Wholesale - 423-722-3808
Email - [email protected]  
             [email protected]

Mailing Address / Return Orders
Rocky Top Vapor, LLC
105 Kwick Way Ln.
Gray, TN  37615

Credit Cards

We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

Intended Use

By purchasing from this website, you agree that RockyTopVapor LLC has not made any health claims or mention of other benefits with the use of products on this website. Usage of products purchased from RockyTopVapor LLC is at your own risk and RockyTopVapor LLC will not be liable for any damage from the use or inability to use the products. THE PRODUCTS SOLD BY RockyTopVapor LLC ARE NOT AN AID FOR SMOKING CESSATION. THE PRODUCTS SOLD BY RockyTopVapor LLC ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR MITIGATE ANY DISEASE OR CONDITION. KEEP PRODUCT AND ITS COMPONENT PARTS OUT OF REACH OF CHILDREN. REFRAIN FROM USING THIS PRODUCT IF YOU ARE UNDER THE LEGAL SMOKING AGE IN YOUR STATE OR COUNTRY. PLEASE CONSULT WITH YOUR PHYSICIAN BEFORE USING ANY OF THE PRODUCTS SOLD BY RockyTopVapor LLC.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks
We do not accept money orders, cashier's checks, personal checks or company checks.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. RockyTopVapor LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether RockyTopVapor LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
You certify that by purchasing products from this website that you are over 21 years old.

Out-of-Stock Products
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Order Cancellations, Returns, Repairs and Exchange Policy

Please read and understand our warranty and return policy before placing an order
 
NO REFUNDS OR RETURNS ON E-LIQUID.

ORDERS CANCELLATIONS ARE ALLOWED PRIOR TO SHIPPING AND FULL REFUNDS WILL BE GRANTED.  ORDER CANCELLATIONS AFTER SHIPPING MAY BE SUBJECT TO A $20 USPS CANCELLATIONS/RETURNS FEE AND A 10% RTV RESTOCKING FEE.

NO WARRANTY ON ATOMIZERS OR CARTOMIZERS

EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMER'S EXPENSE FOR PARTS RETURNED TO 
RockyTopVapor LLC.

THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.

PLEASE TEST ALL PRODUCTS UPON RECEIVING YOUR PRODUCT
. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT. 

Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or are dead on arrival. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than RockyTopVapor LLC are not eligible for exchange.

E-Liquid Policy

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.

Cartridges, Coils and Cartomizer Refund/Return Policy

Cartomizers, Coils and cartridges have no warranty and all purchases are final on these products.  These products can only be exchanged/re-shipped if items are dead on arrival only.

Shipping Policy
 Most orders placed Sunday through Thursday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays.  We cannot guarantee when an order will arrive. Shippiing times are determined by USPS, UPS, Fedex, etc. and Rocky Top Vapor, LLC are not to be held liable for shipping delays after the items are shipped.  Consider any shipping or transit time offered to you by RockyTopVapor LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  In the event there is an issue with shipping, we will contact the shipping company and make every effort to fulfill the order and locate the missing items or issue - up to and including re-shipping the items.  If the items are re-shipped, signature confirmation will be added to the order to ensure delivery to the verified address.  Rocky Top Vapor, LLC is not liable for stolen or missing packages after delivery.

Taxes
RockyTopVapor LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, RockyTopVapor LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price